Web Site and Web Application Support Plans

Your web site is a living, breathing thing. Its power is its ability to adapt and change to suit your business and marketing needs. We always ensure you have as much control over your web site content as possible, but there is a lot of other things that happen behind the scenes to keep your website live and running efficiently.

Often your site will connect with many other things like payment gateways, newsletter tools and pull information from all over the web. Your site will also need upgrading from time to time to ensure it stays current with the constantly evolving hacking techniques. Your web site relies on many external elements to keep it running and this is where we can help.

We are available whenever you have emergencies or simply need help with some additional functionality or training, however our schedule is usually booked a fortnight in advance, which makes it difficult to respond to last minute requests in a timely manner. If you are on a support plan, your priority time is already allocated.

KND Support Plans help you control your web costs while ensuring prompt service and a web site that is performing at its best.

The plans below are based on our daily experience

Economy Support Plan

• Simple Site
• 1 hour per month
• Phone support for CMS and ecommerce questions
• Minor changes
• Site upgrades
• Hours do not roll over
• Turn around – 5 working days

Business Support Plan

• CMS, ecommerce, some custom elements
• 2-3 hours per month
• Phone support
• Minor changes and site additions
• Social networking connections
• eCommerce – product and payments system maintenance
• Site upgrades
• Hours roll over for 1 month
• Turn around – 3 working days

Corporate Support Plan

• Large sites, ecommerce, payments systems, custom elements, elearning
• 4 hours per month
• Phone support and development time
• Minor changes
• System upgrades
• Routine server maintenance
• Hours roll over for 1 month
• Turn around – 2 working days

Enterprise Support Plan

• Large sites, ecommerce, payments systems, custom elements, eLearning, online marketing, SEO, Flash programming, advice and planning (1 hour/month)
• 6 hours per month
• Phone support and development time
• Additions and development
• Site upgrades
• Hours roll over for 2 months
• Turn around – 24 hours
• Additional hours easily added when required